General FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

You may not have - you could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to help you find a solution.

All bills are mailed on the 1st of the month.  There are several complaints, particularly in the 75709 zip code, of misboxed or missing bills.  Please contact the Post Office and inform them each month that you do not receive your bill.  You are free to call us anytime after the 1st to obtain your balance.

ALL Dean Water Supply Corp. water bills are mailed on the 1st of each month.  If the 1st falls on a weekend, we attempt to mail the bills on the Friday before and no later than the Monday after.

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

A repair could have been completed recently allowing air to enter the line, causing the milky look.

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.